Privacy Policy
Effective Date: 13 March 2026 · Last Updated: 20 July 2026
Welcome to XCII Technologies ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website xcii.tech, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We may collect the following types of information:
- Information you provide voluntarily when you contact us via email, WhatsApp, or phone, we may collect your name, email address, phone number, and details of your enquiry.
- Automatically collected information when you visit our website, we may collect technical data such as your IP address, browser type, device type, pages visited, and time spent on the site through analytics tools.
2. How We Use Your Information
We use the information collected to:
- Respond to your enquiries and provide our services
- Prepare quotations and project proposals
- Improve our website's performance and user experience
- Analyse website traffic and usage patterns
- Comply with legal obligations under Malaysian law
3. Analytics
We may use third-party analytics services such as Google Analytics and/or Matomo to understand how visitors interact with our website. These services may collect anonymised data including pages viewed, session duration, and referring sources. No personally identifiable information is shared with these services beyond what is automatically transmitted (such as IP addresses, which are anonymised where possible).
4. Cookies
Our website may use cookies small text files stored on your device to enhance your browsing experience and collect anonymous usage data. You may disable cookies through your browser settings at any time, though this may affect the functionality of some parts of the website.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in delivering our services (e.g. hosting providers), bound by confidentiality obligations
- When required by law, regulation, or legal proceedings under Malaysian jurisdiction
6. Data Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 24 months after the last interaction, after which it is securely deleted.
8. Your Rights Under PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate or incomplete data
- Withdraw consent for processing your data
- Request deletion of your data (where applicable)
To exercise any of these rights, please contact us at [email protected].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
XCII Technologies
XCII Technologies (202503070405 (TR0318360-W))
Email: [email protected]
Phone: +60 17-316 8957